The crm handbook jill dyche pdf
The goal of The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley, ) was to steer both executives and practitioners toward best-practice tactics for what Jill called simply “getting customers to come back.” Of course, as simple as that objective was, it involved sales, marketing, field services. Sep 13, ·: The CRM Handbook: A Business Guide to Customer Relationship Management (): Jill Dyché: Books. “Jill Dyché’s The CRM Handbook is a good read for CRM novices and seasoned practitioners alike. Dyché’s well-written, pragmatic approach to understanding. The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series series) by Jill Dyché. Read online, or download in secure PDF .
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